Thank you for shopping at Snappy Gadget! We want you to have an enjoyable shopping experience with us, and your satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help with a straightforward return and exchange policy.
1. Eligibility for Returns
- Items must be returned within 30 days of the original purchase date.
- Products must be in unused and original condition with tags, packaging, and any accessories included.
- For health, hygiene, and safety reasons, personal care and wearable tech items are not eligible for returns once opened.
2. Non-Returnable Items
The following items cannot be returned:
- Gift cards, e-gift cards, or vouchers
- Discounted, clearance, or final sale items
- Digital products or software
- Any item not in its original condition, or damaged due to user handling
3. Process for Returns
To initiate a return, please:
- Contact our Customer Support at info@snappygadget.com or call us at (Customer Support Number).
- Provide details of your purchase, including order number, item(s) you wish to return, and the reason for the return.
- Once your return request is approved, you will receive instructions on how to send the item back.
Return Shipping Costs: Customers are responsible for return shipping costs unless the item was defective or incorrect upon arrival.
Refunds: Once we receive and inspect the returned item, we will notify you of the status. If approved, refunds will be processed to your original payment method within 7-10 business days.
4. Exchanges
We offer exchanges on items of equal value if:
- The item is defective or damaged upon arrival.
- You received the wrong item.
Contact our Customer Support within 7 days of receiving your order to initiate an exchange.
5. Damaged or Defective Items
If you receive a damaged or defective item:
- Report the issue within 48 hours of delivery.
- Provide photos of the item and packaging.
- We will assess and offer either a replacement or a full refund, depending on availability.
6. Refund Delays and Issues
If you haven’t received a refund after the stated processing time:
- Double-check your bank account and contact your credit card company, as it may take additional processing time.
- If you still experience delays, please reach out to us, and we’ll assist you.
7. Contact Us
For any questions or further assistance with returns, exchanges, or refunds, please reach out to:
- Email: info@snappygadget.com
- Phone: (+91 8147022615)